Constiuent Services

Immigration is never easy, and my wife has run into delays in her legal ability to have an internship. At the suggestion of a cousin, who is a professor of law, we called the local congressional in South Dakota and Nebraska offices to see if they can help. The delay in processing is a minor headache that may cause my wife to lose a good opportunity and a great Lincoln company to lose an excellent opportunity. Yet she is a very smart woman and her permanent residency (presumably) processes in November, anyway.

We contacted the offices of Senator Hagel (R-NE), Senator Johnson (D-SD), Senator Ben Nelson (D-NE), Senator Thune (R-SD), Representative Fortenberry (R-NE), and Representative Herseth Sandlin (D-SD). We received polite treatment from everyone except Senator Nelson’s Lincoln office. My wife was hung up on, and when I called back factually incorrect information and curt treatment from April Dunning, who informed us that all requests for constituent services in Nebraska goes through her desk.

We next called Senator Nelson’s Washington Office (who Ms. Dunning had told us not to call, because they could not help us), and Christine, who answered the phone, was very patient and helpful. She gave me the phone number of Senator Nelson’s Omaha Office, as well as an email address that this blog post is being forwarded to.

Senator Nelson’s services link at this website returns a not found (404) error, as does the “contact me” link from his website. A different contact link at his page reveals an electronic mail form, which I will also use.

I assume that Christine is typical of the wonderful people on Senator Nelson’s staff, and April (who’s performance at an earlier job performance was criticized in a city council agenda (google cache, pdf) is an exception.