Nothing to add:
Imagethief : I am the guy that everybody in line hates, plus the decline of America’s airlines
Unfortunately, it took half an hour to process the transaction. The check-in agent tried twice to call her supervisor to check the upgrade price for Zachary (a lap baby), and neither time was her call answered. Yes, it’s not just you. United Airlines won’t even pick up the phone for their own employees. The agent had to go wandering across the concourse to find the answer (which, to my delight, was “free”).
This makes me feel better, both about how I’ve been treated, and how I always react to airline bankruptcy rules with Yes! Dissolve the sucker!