I have been told the general manager of Great Plains is out of town. If so, it would explain how this series of events could happen.
1. I dropped by car off on a Wednesday, and indicated (using their forms) I wish daily status updates
2. The same day, Great Plains provides a PDF (generated with pirated software — they are using a non-commercial, trial PDF creator software as production equipment to send estimates) to me, of an estimate of the damages
3. No updates are forthcoming
4. On Monday, I call for an update, and am told they lost my information
5. Great Plains informs me my insurance adjuster is unreachable
6. I call my insurance adjuster, and am told Great Plains has never attempted to contact, and has not used the standard web application for submitting an estimate
7. My insurance company calls Great Plains, and requests a loaner vehicle for me
8. GP states to my insurance company they do not provide loaners
9. I call up GP to verify, and am told they do provide loaners, but that the person who can grant one is out of the office. I am hung up on.
9. The next day (Tuesday) the insurance company sends someone to the office, to physically observe the submission of the estimate
10. I inquire by email for the cause of the delay. This email is not answered.
11. I call by phone to again request a loaner. I am told they provide them, but I must call a different number.
12. In the same call, I inform them of their use of pirated software. I am hung up on.
Great Plains took six days to submit an estimate to my insurance company, they have “lost” my information, attempted to blame the insurance company, stated they do/do not have loaners available, etc. This has been an extremely frustrating experience. I will never do business with Great Plains Auto Body again.