I spilled coffee next to my laptop the other day. It didn’t spill on my laptop, but a slight warp my ancient desk (old, sturdy, and useful, though not an antique) made the liquid cool under the bottom vents of the laptop. So of course it stopped working.
I called up Dell, and they said they would send out a box the next day via DHL. Further, I didn’t even need to be home! They would just leave the box there, and then I would call DHL for a pick-up time.
Even better, after I hung up, they said to call DHL directly, and DHL would pick it up!
So I call DHL, they tell me the Dell email is in error, and indeed I have to wait for the box. Then, the delibery doesn’t come for two days. Even better, DHL left a note saying they couldn’t deliver, because a signature is required. In other words, Dell was wrong: I need to be home when the box shows up.
Fortunately, my computer since tried out and spontaneously started working on its own.
Updated: Dell customer service came through!