Dell Hell… or at least purgatory!

I am currently in Dell Chat, attempting to get Dell to honor its warranty. My old LCD monitor had a bad column of pixels, and so was replaced by a technician. However, the entire new LCD has a viewing area much smaller than the old one.

My goal is to have a technician come out and replace the bad LCD screen, which I only have because it was installed yesterday by a Dell technician. The technician’s obvious goal is to prevent this from happening.

Update: After refusing several times, the service technician agreed to send out a new LCD screen and have an installer put it in. Persistence pays off!

Gates: Defeat al Qaeda, Shrink the Gap, Embrace the New Core

Secretary Gates, who got his post as head of the U.S. Department of Defense after losing to Nebraska, is my kind of guy (and not just because he acknowledges the eternal supremacy of the Cornhuskers).

Gates Sees Terrorism Remaining Enemy No. 1 – washingtonpost.com
The strategy document, which has not been released, calls for the military to master “irregular” warfare rather than focusing on conventional conflicts against other nations, though Gates also recommends partnering with China and Russia in order to blunt their rise as potential adversaries. The strategy is a culmination of Gates’s work since he took over the Pentagon in late 2006 and spells out his view that the nation must harness both military assets and “soft power” to defeat a complex, transnational foe.

Both John McCain and Barack Obama should be asked if they will keep on Robert Gates as Defense Secretary.