I am currently in Dell Chat, attempting to get Dell to honor its warranty. My old LCD monitor had a bad column of pixels, and so was replaced by a technician. However, the entire new LCD has a viewing area much smaller than the old one.
My goal is to have a technician come out and replace the bad LCD screen, which I only have because it was installed yesterday by a Dell technician. The technician’s obvious goal is to prevent this from happening.
Update: After refusing several times, the service technician agreed to send out a new LCD screen and have an installer put it in. Persistence pays off!